Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@protecc.ch. Please note that returns will need to be sent to the following address:
n8owl studios gmbh
Gartenweg 3
7402 Bonaduz
Switzerland

Postage costs for returns are at the expense of the buyer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@protecc.ch.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the delivered products have obvious material or manufacturing defects, which also include transport damage, the customer is obliged to complain about such defects immediately after receipt to the service provider (e.g. carrier, post office) and to refuse acceptance. The customer is obliged to obtain a damage confirmation report from the service provider (e.g. forwarding agent, post office). All transport damages must also be reported immediately to Protecc Customer Service (customerservice@protecc.ch). Furthermore, the customer is obliged to keep all packaging material until the case has been settled.

As well, it is the customer's responsibility to inspect the ordered products immediately upon receipt and to report any defects or deviations from the order in writing to Protecc within 14 days. After this period, only hidden defects can be claimed.

A defective product must be returned immediately to the address indicated on it, together with the proof of purchase and any return slip. Protecc reserves the right to demand proof of the defect.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@protecc.ch.